FAQ's – NJOOYS good vibes. everywhere
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FAQ's

FREQUENTLY ASKED QUESTIONS

→ A: Sorry, but unfortunately, we do not run any physical stores just yet - we might in the future... :-)

As for now, our facility is not set up for someone to come in and shop like you would a department store. The warehouse is arranged to make picking our orders as easy and accurate as possible, which unfortunately makes it impossible to "browse/shop".

→ A: Find out by going to our Why Buy From Us Page

A: Of course you can, to find out how please go to our Refund Policy Page

→ A: We do create all designs ourselves and work closely together with various companies specialized in printing that produce them on our behalf.

→ A: Your credit card company will perform the currency conversion and charge you in your country's currency.

→ A: Unfortunately, at this time we do not publish a catalog. Since all our collections are strictly limited, we create new collections so frequently we would have a very difficult time getting all of our new designs to our catalog customers. Please call us toll-free if you do not wish to place your order online - we will help you out. Call toll-free at +1 (877) 6064879

Call toll-free at +1 (877) 6064879

→ A: You can insert your discount code on the right-hand side of your checkout page.

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→ A: Yes we do to purchase one go to >>> Our Legendary Gift Card Page

→ A: 

1. Browse the site and add the products you want to your shopping bag.

2. Click "Check Out" to go to your shopping bag and enter your address to calculate your total including shipping.

3. Then call us Toll-Free at +1 (877) 6064879 and we will help you with your order.

4. Please note that we only accept wire transfer orders made in US dollars.  

5. Wire orders are processed within 3-5 business days of receipt of payment.  Your e-mail in your order must include a valid telephone number.  If a telephone number is not provided, the order will be returned to you.

→ A: Please go to our Order Look Up Page to see the status of your order. 

→ A: Please go to our Shipping + Returns Page

→ A: Please go to our Shipping + Returns Page

→ A: We design all our collections in the USA - except when Eva is traveling - she is coming up with new design ideas all day every day, as she get's inspired where ever she currently is.

For our US customers, we print mostly in the US while for our European customers we print most Items in London.

Our handmade Jewelry is 100% made in the US by artisan jewelers from precious metals that will shine on for a lifetime.

→ A: Eva's dream is to change people's life's for the better, and she truly believes that all these little daily reminders you can purchase here at NJOOYS will alter anyone's life in some way or the other. That not being enough she wants to collect enough money to help build one self-sustaining village in Africa each month.

For every purchase that is made on NJOOYS.com we donate $1 to the "Unstoppable Foundation"

Click here to >> Learn more about the NJOOYS one village per month challenge

→ A: Yes, you can, every additional donation is highly appreciated. You can give one-time gift or a monthly gift >> with just $31 per month you help educate one child and provide life-saving services to an entire family. 

Click here to >>> Donate

→ A: Please contact us directly for bulk orders: chat@njooys.com

→ A: Please go to our Submit An Idea Page

→ A: Please go to our Media Coverage Page

→ A: Yes, we offer insured worldwide shipping.

→ A: Actually yes you can as long as you are a VIP CLUB member, you have a wide range of Products that are customizable.

→ A: The NJOOYS Club Is Totally FREE While The NJOOYS GOOD VIBES. IN A BOX VIP Club Involves A Monthly Subscription Fee And You Receive Or Monthly Good Vibes In A Box! Keep Reading Below For The Details. 

→ A: To become part of the NJOOYS good vibes. everywhere tribe and receive new videos, inspiration, discount codes and more...!

→ A: To enjoy these key benefits and lots more:

>>> Super Fast Sign In And Checkout

>>> Alerts When New Designs Or New Collections Arrive

>>> Good Vibes. Everywhere Motivation + Inspiration Emails and Videos

>>> Create And Save Wish Lists Of Pieces You Love


>>> Receive Insider Only Pre-Invites For Sales, Offers And More

→ A: To take advantage of our amazing VIP CLUB benefits:

>>> Receive Our Legendary "Good Vibes In A Box" Each Month

>>> Save 10% On All Orders

>>> Get Access To Limited "VIP Only" Products

>>> Customize Your Own Designs

>>> Receive One Digital Present Every Month

just to name a few...

→ A: First of all "Good Vibes. Everyday" is totally FREE!!! As soon as you subscribe you receive daily inspirational quotes in different formats such as pictures, audios or videos to motivate and uplift yourself or others if you may decide to share them with your friends or family on your social media accounts >>> Subscribe Here For FREE

→ A: Eva is a big believer in giving back, please go to our The Foundation Page to learn more about why it is so important to Eva to donate $1 of each purchase made on njooys.com

→ A: Unfortunately, we can not mark a package as a gift if it is not a gift from us to you. Please be aware that fraudulently claiming that a package is a gift can get you into trouble.  Please read below.

Note: Some unscrupulous overseas suppliers openly advertise on the internet, or on their websites that they will deliberately either misdescribe items or under-declare their value in order to evade customs charges that are legally due on importation. You should be aware that although the foreign sender may have completed the customs declaration form on the parcel you are regarded (in law) as the importer of the goods and responsible for the information on the declaration, and any customs charges that may be due. This means that if you purchase goods from these suppliers and the declaration is found to be false or misleading you may be liable to financial penalties or criminal prosecution. Furthermore, the goods themselves will be liable to forfeiture. It is in your own interests to ensure Customs declarations are completed properly.

→ A: Yes, if you call us right away after you placed your order.  We commit to a very aggressive production and shipping schedule. Once an order has been filled it's too late to make a change.

→ A: If UPS has not delivered your package yet we can use a service called Delivery Intercept.  UPS charges $11 and we pass this charge along to you.  Please call us to schedule a delivery intercept charge.  Any packages that are not sent via UPS cannot be changed once they are shipped.

→ A: The first step would be to track your package. You can do that by going to our Order Look Up Page.

Possible reasons for a delay could be:

1) Incomplete or incorrect address information entered into the website during your order. 
2) Whether or other natural or unnatural problems that are beyond UPS control. 
3) Your order is held up for a credit card review. 
4) You paid via PayPal and there was a delay in PayPal sending us your payment information

Please feel free to contact us anytime if you should have any question about your order. support@njooys.com or call toll free +1 (877) 6064879

→ A: Please go to our Contact Form Page to send us an email or call us

>>> toll free +1 (877) 6064879