Shipping | Returns
ESTIMATED DELIVERY TIME
Orders usually take between 5-10 business days to be created and shipped. Our highly professional team makes certain that your custom pillow is perfected to the last detail before being sent to get printed. Our internal artwork review team rechecks all the details of your pet pillow to the very last detail in order to ensure perfection. Believe us, it is absolutely worth the wait.
All of the orders placed with us go through a standard process of product and artwork quality check. All of this is done to make sure you receive the best possible product.
We have an order tracking system which keeps you updated regarding the status of your order and expected arrival time. You can track your order with the tracking number provided via email.
2-3 days* for our artists to craft your individual pillow design
2-3 days* product production
2-5 days* shipping [U.S.A., UK, Europe]
5-10 days* in total to have it in your hands. [For countries not mentioned above shipping may take slightly longer depending on the final destination]
* Business Days [⌚HOURS OF OPERATION: 🕗🕓Monday - Friday 8:00am - 5:00pm CST]
Any pet will suit any pillow size and this statement is made with 200% Confidence and Satisfaction Guarantee.
We have a team of highly trained and skilled artists to back our claim.
If you are not 200% satisfied [which hasn’t happened yet with any of our clients] we will do everything in our power to make you happy!
Due to the highly customized nature of our offerings we unfortunately cannot offer a return. Your artwork is very personal and dear to us and we create it with complete dedication and hard work.
If you are not satisfied with the results we encourage you to get in contact with us. The core basis of our business is Customer Satisfaction and we always try our best to attain that by creating a unique masterpiece for you.
In case of a wrong product, incorrect print or size or damage during transit please do let us know within 48 of arrival of your order and we will replace it without asking any questions.
If you want to cancel your order for any reasons please do it within 24 hours of placing it. After 24 hours the cancellation is at our discretion. We implement this policy because often our artists start working on your order immediately after it is placed.
Please keep in mind that to create your artwork we use the photo you upload with your order. We won’t be able to help you if you don’t follow our Photo Guide. Please follow our photo submission guidelines to make sure you upload the best photo possible. A poor quality photo will translate to a poor quality artwork.